Privacy Policy

Details we keep

To run your account we may hold your name, home address, date of birth and gender, together with your email address and phone number.

How we treat them

We collect personal details only for a clear and lawful purpose, keep them secure and respect your rights as the account holder. Marketing works on an opt-out basis, and your data may also help train and improve our artificial intelligence systems.

Your rights

You can see the personal data we hold about you, and you can have wrong or unsuitable entries corrected or erased.

Marketing messages

We use your details for customer relationship management. Promotional messages reach you only if you agreed to them when you registered or when you entered a giveaway. To stop them, contact the Support Centre at any time.

When we share data

We never sell or hand your personal or business details to other people or companies. We will pass on data when a governing authority orders it or the law requires it, and we can share it with the relevant recipients if we have good reason to suspect irregular activity on your account. For fraud control, the bank that holds your payment account can be asked to give us the details we need.

Verification

Opening an account means you agree to the identity checks we need. After a deposit, or before we pay a withdrawal, we may ask for a clear copy of an identity document such as a passport, driver's licence or national ID card, a copy of the payment card with the holder's name visible, and a bank statement or utility bill from the last 3 months. When needed, a registered notary has to certify them. Fraud or anti-money-laundering checks can also cover where your funds come from, and we may ask how much you plan to play.

If we cannot confirm who you are, we can freeze the account and hold back payments. Every document you send is kept confidential for five years after your account closes, or longer when a regulator requires it.

Age

Play is open only to people over 19. If someone younger is found using our software, the play is voided and the winnings are forfeited.

International transfers

Your information may be stored and processed outside your home country, where data protection rules can differ.