Terms and Conditions

About these terms

This page sums up the main rules that apply when you play at Quatro Casino. By opening an account or using our services you accept the full Terms and Conditions. We can update them at any time, and continuing to play after a change means you accept it, so check them from time to time. If a translation differs, the English version is the one that counts.

Who runs Quatro Casino

Fresh Horizons Limited of Road Town, Tortola, in the British Virgin Islands manages the Quatro Casino brand. It holds licence number 00972 under the terms of the Kahnawake Gaming Commission, Canada.

Who can play

You must be older than 19, or older than the age of majority where you live if that is higher. You alone are responsible for checking that online gambling is lawful where you live or are located.

Your account

• One account per person. Duplicate accounts can be suspended and their winnings taken back.
• Your registration details must be true, complete and kept up to date. Tell the Support Centre when your address, email or phone number changes.
• Keep your password to yourself. Anything done with your username and password counts as done by you.
• Report any misuse of your login or any other security breach to us at once.
• Money cannot be moved from one player account to another.
• To close your account, contact the Support Centre.

We can suspend or close an account at our discretion with notice and reasons, for example after unauthorised use, and balances are not refunded in that case.

Inactive accounts

If an account stays dormant, we remove its balances within up to 60 days to protect them. Bonus funds are lost, while the cash part can be put back on request once you answer our security questions.

Verification

We can check your identity at any time. After a deposit, or before a withdrawal, we may ask for an identity document, proof that the payment method is yours and a proof of address no older than 3 months. Payouts start only after these checks are complete.

Welcome offer in short

Your first deposit decides the welcome offer: $10 to $19.99 brings a $10 bonus and 10 free spins a day, $20 to $49.99 brings $20 and 20 spins a day, $50 to $99.99 brings $50 and 50 spins a day, and $100 or more brings $100 and 100 spins a day, each for 7 consecutive days. Make that first deposit within 7 days. You need to log in on each of the 7 days and use that day's spins on the same day, otherwise they lapse.

Bonus money

Bonus money sits in a separate bonus balance that can be bet but not cashed out. The first deposit bonus and any free-spin winnings turn into cash after 200 times play-through, and later bonuses from the third deposit after 30 times. Slots count in full towards play-through, while table, parlour, live and all other games count 2%. All Aces Video Poker, Flippin' Awesome Shields of Asgard and doubling up count for nothing.

Unused bonuses expire 60 days after registration. Each offer can be taken once per person, household, device, address, email, payment account and IP address. Bets of 25% of the bonus or more before play-through is done, even-money bets at Roulette, Craps or Sic Bo, autoplay used for wagering and hedge betting count as irregular play and can cost you your winnings.

Deposits

We take no fee for deposits, though your bank or payment provider may. Each payment account you use must be in your own name and hold enough money when you pay and when it is charged. Reversed or charged-back deposits lead to voided winnings and locked accounts across the Casino Rewards network.

Withdrawals

A withdrawal waits 48 hours as pending and is handled on the next business day, and you can cancel it before then. The minimum is $50, or $300 for a direct bank transfer or wire. Money goes back to recent deposits first, with the rest sent to your chosen method. A direct bank transfer costs $50 USD below 3,000 units and $100 USD above. A payout in a different currency adds 2.5% to the interbank rate. Players whose winnings far exceed their purchases across Casino Rewards partner casinos can take out up to $4,000 a week.

Fair play and software

Results come from an independently reviewed random number generator. Bots, tools that change game outcomes and virtual machines are forbidden, and money won with them is confiscated. During a system malfunction, bets and payouts are void. We can refuse or limit any bet.

Complaints

Start with the Support Centre. If we cannot agree, the dispute goes to eCOGRA, whose decision is final, and you can also contact the Kahnawake Gaming Commission. Send any complaint within 6 months of the event.